Regardless of the current uptick in need for contactless transactions, many financial institutions were already seeing a shift in their business. Customers are constantly searching for banks with the highest level of technological advancements in order to make their lives easier. Customers often think that the category of businesses that are FI’s are the last to adapt newer, faster, more convenient ways of conducting their businesses. While ATMs used to be the pinnacle of technology at many banks, ITMs are swiftly replacing them. Where the ATM is “Automatic”, the ITM is “Interactive.” Customers still enjoy the speed and convenience of ATMs, but with the ability to complete transactions that require the assistance of a teller. There are a few companies that provide these machines, but we found that financial institutions that purchase NCR ITM from a reputable dealer like RMC ATM Solutions enjoy the best returns.
Increase productivity
Not only do ITMs make it more convenient for the client, they boost productivity and revenue as well. By allowing customers to conduct teller transactions, lobby lines become shorter allowing for twice the amount of transactions. But productivity doesn’t only have to do with quantity. It has a bit to do with quality as well. By removing long teller lines from your lobby and decreasing the time it takes to conduct a transaction, it gives employees an opportunity to discuss other products and services that your branch offers.
Decrease costs
Studies estimate that ITM’s can decrease transaction costs by up to 80 percent by moving these transactions away from the teller counter. You can provide all the same services at an extended reach without additional bills, locations, or payroll. As stated by NCR, ITM’s give “you the combined benefits of personal service, lower processing costs, faster transacting and smaller footprint branches.”
Purchase NCR ITM to Boost Customer Experience
Shorter lobby lines, more convenient options, faster transactions, and more accessibility all lead to a better customer experience. When your FI decides to purchase an NCR ITM for your fleet, you are showing your customers that you are flexible and current. Banks that don’t change with the times will get left in the dust. Customer’s expectations are constantly on the rise. As soon as new technology arrives on the market, it quickly becomes the standard of expectations. Clients enjoy the ability to conduct their transactions at almost any time they want. They are no longer tied to busy banking hours and hour long wait lines.
Branding
ITM’s can be installed outside of your lobby and brick and mortar location. This not only allows for extended accessibility for customers, it is an excellent opportunity for branch marketing. Businesses may also apply custom labels and branding to any interior or exterior machine. Placing them near peak travel and commuter areas allows you to extend your branches reach. ITM’s place tellers in the places they are needed most. All without having to build a new branch.
Purchase NCR ITM to Improve Overall Branch Performance
No matter what the need, NCR has a machine to fill the it. Customers are constantly wanting to be able to do more themselves, in less time, and with limited effort. By offering people the opportunity to perform transactions that require a teller somewhere other than a busy lobby, you are easily improving the perception of your brand. If you want to improve customer relations, increase productivity, and decrease transaction costs, purchase NCR ITM.
Future-Proofing Financial Institutions with ITM Technology
As the financial industry continues to evolve, ITMs are proving to be more than just a temporary trend—they are shaping the future of banking. The adoption of ITM technology is not only a response to customer demands for speed and efficiency but also a strategic move for financial institutions to remain competitive in an increasingly digital world. With mobile banking and online services growing in popularity, banks must find a way to bridge the gap between digital convenience and in-person service. ITMs do just that by offering a hybrid solution that keeps customers engaged while streamlining operations.
One of the greatest advantages of ITMs is their ability to support the shift toward a more automated yet personalized banking experience. Financial institutions that invest in NCR ITMs can offer extended service hours, remote teller assistance, and a broader range of transaction options—all of which enhance customer satisfaction. Additionally, ITMs can be equipped with biometric security features and AI-driven transaction processing. This further ensures a seamless and secure banking experience.
As banks and credit unions face growing pressure to modernize, implementing ITMs is a cost-effective solution that delivers long-term benefits. Institutions that delay this transition risk falling behind in an industry where convenience and innovation drive customer loyalty. By integrating NCR ITMs into their service model, financial institutions are not only upgrading their technology but also reinforcing their commitment to providing superior customer service in an ever-changing landscape. The future of banking is here, and ITMs are leading the way.
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